We aim for first class client service in everything we do.
We have a great reputation and we plan to keep it that way. Word of mouth recommendations are responsible for a large portion of our business and the majority of our clients go on to recommend us to their neighbours. We truly believe that the way we treat our clients speaks louder than any advertisements we could issue and for this reason we put client service at the top of our priority list.
To ensure that we deliver first class service, we aim to:
Respond to initial enquiries on the same working day if they are received before 3pm
Provide a clear explanation of the claim process in as much (or as little) detail as you want
Always ensure that your calls are answered by a real person between 8am – 9pm Monday – Saturday
Have the right person contact you within three hours if they are not in the office when you call
Reply to emails within three hours during working hours
Keep you informed on the progress of your claim using the method of communication that you prefer
Provide free, no obligation advice to any enquirer
As a company, the Powerline Advisory Group have advised clients in every region of the UK from Wales to England to Scotland to Northern Ireland. We have dealt with every major UK network operator in respect of residential, commercial, agricultural and even social housing property.
We know we have the experience and resources to handle your enquiry – whatever the nature of it.
We are driven by value and fairness, not greed. We do not spend huge amounts on canvassing by mail and rely on our good reputation and internet presence to attract new business. This allows us to keep our fee low.
Our service is provided on a no win, no fee basis. Our commission is a total of 12.5% (yes that is inclusive of VAT!) of the amount that you receive from the electricity company deducted only when the transaction completes and the compensation has been paid.
Compare that to our two biggest competitors who charge 18% (15% plus VAT) and 24% (20% plus VAT).
The amount of commission that you pay will have a huge effect on the amount of compensation that you actually receive. Look at the following example:
Compensation awarded: £10,000
Amount you keep if you pay 20% plus VAT: £7,600
Amount you keep if you pay 15% plus VAT: £8,200
Amount you keep if you choose us: £8,750
The difference is as much as £1,150 in this example.